NO FEEDBACK AND NO SERVICE

I submitted a claim to be paid out of my maternity benifit on the 3rd of December. On the 6th I was told it was incorrectly processed and will be reprocessed. Last week I spoke to a consultant and then a manager which assured me the claim will be paid within 16 hours as the system processed claims incorrectly from my previous maternity benifit. It is not a nice experience having to explain to each consultant that I lost my baby and to go through the whole process again. This is the second time this has happened and no feedback or payment has been made. This is ridiculous and horrible service from Discovery. I always told everyone how good you guys were but these last few months you have done nothing but disappoint me.