No feedback after 7 days

1. I send in a claim adjustment last week on the 21st Aug 2015. I immediately got an email back saying I will get a response in the next 2-3 working days. To this second I still have not gotten a response.<br> <br> This issue has been dragging on for too long and I cannot as a client be running around begging for this claim. I would like to be refunded the amount please.<br> <br> 2. My doctor has been submitting this claim and eventually asked me to pay it which I did. He used the codes 3615 and 3617 to submit my sonar claims as per your call centre agents. The agents also told me I am entitled to 2 Unlicenced sonars per year. <br> <br> I am tired and too pregnant to be stressing about such petty issues. I believe you spend millions training up teams to deal with customers who by the way make you the biggest you are right now. I would like this to be resolved ASAP. My reference number ***<br> <br>