No feedback after 30day for pre-authorisations

<p>My wife requested pre-authorisation for a nasal procedure on the 19th of July 2016. She has been given the run-a-round procedure. From doing their admin job and getting NAPPI CODES which is not the client/patient job. Thats why we pay a monthly fee?!!!? And still all that Discovery has to say is there is no turn around time for the NAPPI team to respond from all the info they received via email from the the DR's office who will preform the surgery. The more we have to pay for something the less we get or even 1 person that will take responsibility for their actions. I really want to help my wife get better and to see that something will happen. This is just pre-authorisation, then there is pre-assesment. How long will that then take.</p> <p> </p> <p>Please can someone give me a straight answer for why no one want to work for their salaries anymore.</p> <p>My membership no is...you can phone me for those details.</p> <p> </p> <p>Kind regards,</p> <p>Wynand</p> <p> </p>