No feedback after 3-4 weeks on my query.

A procedure was done early in September which authorisation was obtained for. The Lancet lab put the treatment date for only 2 days after the authorisation date and it came off my savings. I FIRSTLY phoned Lancet who said I must contact Discovery as there is nothing they can do. So when I phoned Discovery to query about this, Mandisa tried to assist me and AGREED that this should have come off the authorisation (after Mandisa conferred with the auth department). She said she'll sort it out. This was on 16 Sept. After NOT hearing back after 3 weeks, I phoned again to ask the status of my query. I was assisted by Kiso on the 6th of October who said he'd get back to me the NEXT day. Its now 12th October and I've had absolutely no feedback on my query what so ever. Ignoring this is not going to make it go away. I was assured the lab tests were covered by the authorisation, now its gone off my savings. I am not phoning a 3rd time to get a update on my query. Your team said they'd would get back to me...... Reference for the calls so you can check my facts as all calls are recorded. *** and ***