Hellopeter
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mB
mark B

1 reviews | Active since Oct 2012

10 May 2017, 10:29

No feedback

<p>I have been calling discovery with a claim query for2 months now. I get promised feedback and return call, however, nothing happens. This is not the service I experienced from Discovery Previously.</p> <p>Time to cancel all products with them.</p> <p> </p>

0
Replies (8)
Discovery Health
Discovery Health's reply10 May 2017, 10:54
Official

Dear hasbeen

We saw your comment and understand your frustration. We are investigating your query and we will contact you shortly.

Kind Regards
Discovery Health Service Team

mB
mark B's update10 May 2017, 16:36
Reviewer Update

4th Time now. No response.

Discovery Health
Discovery Health's reply12 May 2017, 12:18
Official

Dear hasbeen

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply12 May 2017, 12:19
Official

Dear hasbeen

We have been in touch with you to answer your comments.

Kind Regards
Discovery Health Service Team

mB
mark B's update12 May 2017, 12:22
Reviewer Update

This is now resolved, thank you.

Discovery Health
Discovery Health's reply12 May 2017, 14:04
Official

Dear hasbeen

Thank you for your feedback.

Kind Regards
Discovery Health Service Team

mB
mark B's update18 May 2017, 07:57
Reviewer Update

Unfortunately, since my last interaction, this has not been resolved. The agent assured me that I will receive feedback on the claim and that it will be resubmitted for processing. This has not happened and no feedback again. The call centre line takes forever for somebody to answer.We are now 2 months in on this issue.

Discovery Health
Discovery Health's reply22 May 2017, 14:45
Official

Dear hasbeen

We have been in touch to answer your comments.

Regards
Discovery Health Servicing Team