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Good Morning,

I sent this email through to Discovery yesterday and even though I received an email advising that it had been received and sent through to the relevant department I don't believe that it has been addressed in the urgency that it deserves.

I have sent through a claim a number of times via the online service however failed to take the reference number down and none of the agents could track the documents. I then once again sent through the claim with proof of payment last week Tuesday and to date it has not been captured on the system. Although I understand that it may take time to process Discovery has a 3- 4 day policy. Today is a week.

Upon speaking to Bongi last week Friday she advised that it will be treated as a priority and would take 3 - 4 days to process this is not really acceptable because it would have been overlooked by the relevant team in order to only be sent through on Friday. I am a bit concerned as to what is happening with the claim as I paid cash and hope that this can be resolved ASAP. Also my concern stems from the fact that the claim has not been captured for weeks for some reason and I had to then call in to have it attended to.

Also I spoke to the ladies at Discovery last week regarding the Midstream Clinic account that has been captured twice and both incorrectly. It does still reflect on the system and I am worried that Discovery will be wasting money and paying out twice.

I really cannot be spending as much time as I have on the phone with Discovery to have all of this resolved. I'm not trying to fight or anything but I am really extremely concerned.