No feedback

I am pregnant and send an email to Discovery to ask advise on my maternity benefits. After receiving a response from one of the consultant that I actually do qualify for Dr appointments and scans I submitted the claims that I paid for myself the past 6-7 months.

I went to the Dr again after I activated my maternity benefits and got feedback that the medical aid rejected the claim once again. After several emails trying to find out why they reject all my claims, I receive no response from discovery and have to pay for everything myself. So either the consultant gave me wrong information on my benefits or Discovery just refuses to pay anything. But the worst part is to receive no feedback on several emails and being kept in the dark.