No feedback

I have sent a request on behalf of my fiancés medical aid to be added as a beneficiary on his medical as well as 2 of our kids and frankly I'm just tired of having to follow up with discovery to find out what information is still missing as the application is still no authorized on the system. I called the call centre on the 27/12/2017 to find out what happening as the application reflect the "Underwriting Requirements" and was advised by the consultant who was helpful as to what was missing. I then sent through the info on 28/12/2017 but still awaiting feedback if the info was sufficient or not. I though a change for Bankmed to Discovery will be smooth sailing considering that the 2 have partnered up but no instead it’s a huge nightmare. It’s started with Bankmed requesting a proof that I’m added on Discovery and Discovery asking for proof that I’m no longer with Bankmed, yet when you direct an email to Discovery the reply is sent back to me by a Bankmed consultant. Please advise if you will be able to accept our money that we are going to pay for your service because from where I’m standing I feel like I'm going to be on credit or something that's why Discovery just don't give a damn about providing feedback from where I come from a lead/new business is always important for business but maybe you guys work differently I wouldn’t know. Its January I need to know if my family will have medical aid or not because anything can happen anytime I’m sure ya’ll know that, that’s what you always say to customer when your selling your products.