No empathy for pensioner

I am utterly disgusted with the service from your call center I have called them to find out what arrangements can be made for my mum medical aid payment this month. I explained that due to Covid 19 salary was short and wanted to know what arrangement van be made. Your consultant straight away says there is no arrangement that van be made. When I gave him the phone to speak to my mum to give me consent to speak on her behalf he asked 2 question said the number is incorrect and put the phone down. When I was holding on for over 10 minutes to speak to someone. Pathetic service from him. Discovery I want to make arrangement for my mum medical aid payment as my brother and I pay for it and we both were paid short this month due to Covid 19.my mum is a pensioner and we cannot afford to have her medical aid suspended.