no delivery of medication and membership card

Item: Discovery Health
Rating: 2
Author: sibongile R

I join medical aid on the 1st of November 2015, no delivery membership card till to date. I registered for chronic illness my meds was ordered on the 27/12/15. Is not delivered till to date. I phoned several times I was promised is going to be delivered, as in yesterday nothing happened. And their endangering my life because depends on in it. My monthly supply is finished.

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Replies (1)

Discovery Health's replyOfficial

19 Jan 2016, 16:21

Hello mo***engsibobo,

Thank you for your comment.

I am sincerely sorry for the manner in which your query was handled. I confirmed that your medication has since been received and we will monitor the delivery so that this does not occur in future.

I confirmed that your cards will be arranged to be delivered to your address as discussed.

Thank you for allowing me the opportunity to assist with your query.

Regards
Rishana

Discovery Health's reply19 Jan 2016, 16:21

Official