No Delivery of CARD for over 3 months

Over 3 months ago, I moved my Discovery account out of my fathers name and into mine.<br> I still haven't received my card. I have paid my monthly installments, and am yet to receive any sort of paperwork with regards to my plan and my Medical Aid number. At first I though nothing of this, however my colleague signed up in August and received his card a week later.<br> I was assured by Arthi Dayal at Discovery that there would be no waiting period, on my side as I have been with Discovery since I was born, but it seems they are making me sit through a waiting period by not delivering my CARD. This is my second complaint in 4 months.<br> The customer service is horrible, and I refuse to continue paying for a service I have not received.<br> The only way, to get anyone to Reply is by Blasting Social media, So here is a test. Who contacts me first.<br> Customer Service or whoever deals with these complaints. Customer service does have over a days head start..