1 reviews | Active since Jul 2013
No delivery from Medxpress
Good day.<br> Once again Discovery fails.<br> I renewed my script on the 12th August resend to on the 14th August Received a call from Chronic 17th August around 19:00 to advise me they received my script and it's been forwarded to Medixpress and my next delivery should be the 17th.<br> <br> As yet I did not received any confirmation from Medxpress.<br> After an Hour today trying to get hold of someone at Medxpress Discovery Chronic transferred.<br> Spoke to a consultant that have no idea how to assist she then told me to collect my medication from Dischem after requesting her to transfer me to a senior she placed me on hold waiting for 10 Min.<br> <br> Could someone in a Senior position and know what's happening PLEASE CALL me.<br> <br> As Discovery do not want their members to collect there chronic from Clicks or Dischem but in the same Medxpress tell their members to go to Dischem.<br> <br> Could someone please let me know.<br> <br> <br> Carl Botha<br> ***<br> Picasso Headline (Pty) Ltd<br> Proudly part of the Times Media <br>
Thank you for your comment.
We're really sorry to hear about your experience using the MedXpress service. This service offering was implemented to provide a more convenient way of managing our members acute and chronic medication. This was is no way intended to cause further frustration. I confirmed that the MedXpress Team have been in touch with you and have helped with your concerns and arranged delivery for your medication which has been received. Also, they have made provision to offer further support for you in future regarding your next orders.
Should you have any further queries on this, please do not hesitate to contact us directly.
Kind regards
Bruce
Thank you for your comment.
We're really sorry to hear about your experience using the MedXpress service. This service offering was implemented to provide a more convenient way of managing our members acute and chronic medication. This was is no way intended to cause further frustration. I confirmed that the MedXpress Team have been in touch with you and have helped with your concerns and arranged delivery for your medication which has been received. Also, they have made provision to offer further support for you in future regarding your next orders.
Should you have any further queries on this, please do not hesitate to contact us directly.
Kind regards
Bruce
