BS
Brian S
1 reviews | Active since Sept 2014
27 Aug 2015, 11:00
No delivery
I complained last month about medxpress call centre as the lines are permanently engaged.<br> This month I received a call from them and I was told they would deliver my medication and it would take between 3 - 6 hours. As to be expected the most important thing they were worried about was me paying the shortfall!!!!<br> <br> This was at 15:00 on the 25th August.<br> As to be expected I haven't heard another word from them regarding delivery.<br> <br> I'm insulin dependent and now my medication is finished and of course trying to call medxpress is a complete waste of time.<br> <br> Discovery are quick to come up with this ideas but they never work.
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Replies (1)Discovery Health's replyOfficial
28 Aug 2015, 15:15Hello wefbjr guilgfsef,
Thank you for your comment.
We confirmed that the MedXpress team has tried contacting you however, you were unavailable to take their calls. An email has been sent confirming that your order is ready for collection.
Please accept our sincerest apologies for any inconvenience this has caused.
Regards
Annelize
Thank you for your comment.
We confirmed that the MedXpress team has tried contacting you however, you were unavailable to take their calls. An email has been sent confirming that your order is ready for collection.
Please accept our sincerest apologies for any inconvenience this has caused.
Regards
Annelize
Discovery Health's reply28 Aug 2015, 15:15
Official
Hello wefbjr guilgfsef,
Thank you for your comment.
We confirmed that the MedXpress team has tried contacting you however, you were unavailable to take their calls. An email has been sent confirming that your order is ready for collection.
Please accept our sincerest apologies for any inconvenience this has caused.
Regards
Annelize
Thank you for your comment.
We confirmed that the MedXpress team has tried contacting you however, you were unavailable to take their calls. An email has been sent confirming that your order is ready for collection.
Please accept our sincerest apologies for any inconvenience this has caused.
Regards
Annelize
