No customer service whatsoever

This will be my third bad review (previous ones can be viewed for more context) regarding the SAME issue that has still not been resolved. I have unfortunately picked up on how they pretend to care now. After a review someone calls (and this is after emails and calls have not worked), we have a conversation where details regarding the issue is discussed -this issue specifically is regarding my maternity benefit basket that has not been reset after a previous miscarriage resulting in claims for this pregnancy not being paid. The consultant will say something like "they have to escalate this to some specific department" and will come back to me. THEY NEVER COME BACK. I never receive email correspondence regarding the status of the claim. Just nothing. The issue has still not been resolved since December 13nth. I have sent several emails and made several calls which is costing me time and money. This is absolutely ridiculous and horrible service.