DC
Dylan C
1 reviews | Active since Sept 2023
30 Jul 2025, 14:57
No customer service be wary when trying to cancel!
Tried to cancel my policy they want to charge another full months premium. When I ask to speak to the manager after getting a ton of back chat the call gets hung up.
Terrible service. This after waiting on the line for almost 10mins just to speak to someone in the first place. Stay away from Discovery!
Helpful (0)
Replies (3)0
Replies (3)
Discovery Health's replyOfficial
31 Jul 2025, 06:53Dear Dylan C
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
Discovery Health's reply31 Jul 2025, 06:53
Official
Dear Dylan C
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards
Discovery Health Servicing Team
DC
Dylan C's updateReviewer Update
31 Jul 2025, 07:00Thank you, I called back again because I wasn’t sure if the first agent actually finalized my request- because she hung up. The 2nd agent was very helpful and understanding AND resolved my query quickly and efficiently. It is a pity I didn’t speak to the 2nd agent first and all this drama would have been avoided. Thank you for responding.
DC
Dylan C's update31 Jul 2025, 07:00
Reviewer Update
Thank you, I called back again because I wasn’t sure if the first agent actually finalized my request- because she hung up. The 2nd agent was very helpful and understanding AND resolved my query quickly and efficiently. It is a pity I didn’t speak to the 2nd agent first and all this drama would have been avoided. Thank you for responding.
Discovery Health's replyOfficial
01 Aug 2025, 14:41Dear Dylan C
Thank you for taking time to give us your feedback.
Regards
Discovery Health Servicing Team
Discovery Health's reply01 Aug 2025, 14:41
Official
Dear Dylan C
Thank you for taking time to give us your feedback.
Regards
Discovery Health Servicing Team