No customer service at all

If I could give them a 0, I would. My membership has been withdraw even though I did everything I was suppose to do in the beginning of August and I only find this out today.

I contacted discovery as I wanted to stay with the medical aid company as we genuinely had no complaints with them and it was always a benefit being with them. I left my previous employment and needed to fill out a transfer to private capacity form, I contacted Discovery and filled out the form they sent me. A few days later I get told I sent them the wrong form (please note this is the one they sent me) I then filled in another form which they sent and never heard back from anyone.

I called them today, because my debit order did not go off, just to be informed that my membership has been withdrawn. I was then on the phone with 4 different people only of 1 was helpful (the lady in the banking department) from there everyone gave me different information. This has genuinely been the most shocking experience and customer service I have ever experienced in my life.

Now I am sitting without medical aid, due to no one being able to help me at the company and that no one actioned my transfer in the beginning of August when it was suppose to be done.

I do not do these types of reviews because I genuinely can understand certain types of customer service if there is a lack and can navigate my way around it. I then created this profile to do it. I genuinely hope they can sort out their stuff. Incredibly disappointed for supporting a company like this.