no customer service

<p>on the 15th of May a quary was made and i was told by discovery i would receive an update. its been almost three weeks and the only feedback i got was when I personally called discovery. i was guaranteed feedback and escalation, still nothing.</p> <p>members had to fork out extra for a massive fee increase to receive no customer service and get feedback themselves. this is actually completely unprofessional now. i was in hospital, my discovery plan covers in hospital costs. why didnt discovery cover the costs while i was in hospital?</p> <p>I was told "there is no turn around time" so does that mean this quary just sits open with no feedback, no research, nothing done and essentally no cover? this service isnt even a joke, jokes actually take effort </p>