NV
Nonhlanhla V

1 reviews | Active since Dec 2018

13 Jun 2023, 03:10

No Customer care.

8 months later and my medical aid card is still not sent. Premiums are deducted without fail every month. I am very disappointed at this service. No means to deliver and yet I pay a full premium every month. I do not want a digital card or whatever you call it. If push comes to a shave, kindly deliver at my door step if customer service means that much . Good premium is paid but service is very bad.

0
Replies (2)
Discovery Health
Discovery Health's reply13 Jun 2023, 06:59
Official
Dear Nonhlanhla V

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 
   
Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply14 Jun 2023, 15:22
Official
Dear Nonhlanhla V 

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team