DC
Denzil C

1 reviews | Active since May 2022

25 May 2022, 13:04

No cover for my injury

I tore the tendon which attaches to my bicep, I've been in constant pain, I went to go see an Orthopedic Surgeon that falls within my medical aid plan, even the hospital falls under my plan. After paying for scans and the surgeon the Dr then submitted codes to discovery for my operation, all codes were rejected and I was then told by discovery they dont cover tendon tears in hospital, I had to go to a day hospital, unless I fork out R11 000, so my question is why am I paying for a plan which doesnt cover much to mostly nothing, when I took the plan no one mentioned that these procedures were not covered, and when signing into a contract the person selling the contract should disclose what is and not covered in the contract, now I must go to a government hospital but i'm paying R4700 for a hospital plan which does not cover procedures, I am very disgusted with Discovery, this is an organization that's listed with the JSE but operate like a government organization. I contacted them but didnt even get a response from them, my opinion stay far away from them or first go for training before purchasing any of thier products as they dont explain anything to a person.

0
Replies (4)
Discovery Health
Discovery Health's reply25 May 2022, 14:17
Official
Dear Denzil C
 

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards 
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply27 May 2022, 16:17
Official
Dear Denzil

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team
DC
Denzil C's update30 May 2022, 11:57
Reviewer Update
Discovery were unable to help me, stay away from Discovery, they charge consumers for a medical aid which covers nothing, I will be cancelling my medical aid with them, disgusting that I have to go to a government hospital when I have a medical aid.
Discovery Health
Discovery Health's reply27 Jun 2022, 13:12
Official
Dear Denzil

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team