SR
Shrian R

1 reviews | Active since Aug 2009

09 Sept 2016, 07:43

No cover for chronic medication

<p>Discovery, your service is deplorable and getting worse.</p> <p> </p> <p>First off, I was told that Avamys, prescribed by my specialist Physician was not covered under my chronic medication and I would have to find an alternative.</p> <p>Being a medical company, I would assume that you would have someone with some inclination toward the field and do some research to confirm that this is no substitute.</p> <p>As such, I've been paying a levy.</p> <p>The last time I picked up Avamys, Discovery only contributed a grand total of R6 towards this product.</p> <p> </p> <p>Now, please explain to me what the point of having a Service Provider is if you are not currently providing me with any semblence of service.</p> <p> </p> <p>Unless Discovery is pushing me to cancel my portfolio (Discovery Life, Discovery Card, Discovery Investment and Discovery Health) to your gross incompetence, I suggest that you get someone who is capable of resolving my issue to call me, not email, not text, but call me to resolve this post haste!</p>

0
Replies (6)
Discovery Health
Discovery Health's reply09 Sept 2016, 07:51
Official

Dear shrianr

We’ve noted your concerns and we’re investigating the matter.

We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

SR
Shrian R's update09 Sept 2016, 08:04
Reviewer Update

Automted responses don't quite cut it, Discovery.

Waiting for that call.

Discovery Health
Discovery Health's reply09 Sept 2016, 14:58
Official

Dear shrianr

We confirm that one of our Client Relationship Manages has been in contact with you regarding your query.

Please let us know if you have any questions.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply09 Sept 2016, 14:58
Official

Dear shrianr

We confirm that one of our Client Relationship Manages has been in contact with you regarding your query.

Please let us know if you have any questions.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply09 Sept 2016, 14:59
Official

Dear shrianr

We confirm that one of our Client Relationship Manages has been in contact with you regarding your query.

Please let us know if you have any questions.

Regards
Discovery Health Servicing Team

Discovery Health
Discovery Health's reply09 Sept 2016, 15:00
Official

Dear shrianr

We confirm that one of our Client Relationship Manages has been in contact with you regarding your query.

Please let us know if you have any questions.

Regards
Discovery Health Servicing Team