No continuity of information or assistance

I have just spent 1 hour on the phone to Discovery Health claims department and Vitality department trying to resolve a number of queries as both a member and a service provider. As a member, I was trying to claim for a baby monitor and was given every excuse from \the claim is unclear"to \""we cannot find the (unborn) baby as a registered member of the scheme\"" only for it to turn out that the item is excluded from cover as it is deemed \""not medically necessary\"" (even though the website information states such items will be covered). At no point in 4 weeks had anyone responded to my continuous email queries.<br> As a service provider"