No Contact/ Poor Customer Care/ NO CUSTOMER FOCUS

I visited the doctor about on the 12th of February 2020, submitted my claim 1 week later, as per SLA on discovery website, take between 2 to 3 days... After a week of waiting and NO Response or contact, i contacted discovery, where i received an email to say that the scan i sent was not clear... So after a full week of waiting, no one thought of contacting me to resend the document. I then rescanned a clear copy of the document, and lo and behold its another week later and no funds transferred and no contact from discover.. Apparently i had 2 missed calls where my phone was made to ring a few times and thats it.

I have been with discover for many years, i have always gotten good service so it really saddens ,me to write this complaint as it is unlike discovery..