no consistency on feedback...poor admin

My wife sent my document to add me as a member in June when she started working up till this day I am not loaded but same document are still being requested, we had to resent them again on Monday. Further more we I was notified medical Aid is suspended for R630 owing, i phoned and was told accounts will notify me as to what it was for...since june membership belongs to a group scheme and company has paid what amount were owing but when we phoned again yesterday they told us member is on hold...what is going on there people i am not about to drive to your walk in service centre hence your call centre guys are ***********.....and we getting different response everytime we call in...mind it takes 20minutes to get thru..some who is knows whats going call me urgently today now please