No consent to almost 8000 Rand debited with no follow up!!!

I am appalled at support, feedback and lack of efficiency from discovery and vitality.

Firstly told my double fee for virgin active is because I was changed to independent? This has now happened twice with no warning or resolution.

I then started paying my own vitality as I attend gym more than 7/9 times a week and in the hope of getting my own rewards and apple watch. Prior to 1 October 2019 I was on my ex husbands vitality which he paid monthly but got all the perks

My discovery premium went off. 11100!! From 3200?

My virgin active fee....350 instead of 175 AGAIN!

Tuesday 1 October I called to query. Was on hold for 35 mins and put down. They called back and said because they back tracked vitality to 2017?!!

Why? It’s been paid. And with NO AUTHORIZATION OR CONSENT.

No return call as promised in an hour. My debit orders are at risk of bouncing! I then call again at 4:30pm and wait another 25 mins to only get a reference number and told 2/3 working days.

Today is the 5th. I have had NOTHING.

I work in health care. This is disgusting! I will be advising all my clients to stop using you.

I am a single mother! You are shocking.

This is theft to me.

You better remunerate me in a serious way for me to actually not advise EVERYONE to move over to many other MA with cheaper premium and benefits.

Regardless I will be terminating once I actually get funds back to feed my child and live.