No compassion form Discovery Health!

The service by Discovery Medical Aid is absolutely shocking! Even when they suspend your membership, you still need to pay the premiums... My question is why, especially when all medication has been paid for out of my own pocket. I lost my job in May 2019, managed to pay for medical aid for a few months after, but then was financially unstable to afford the monthly costs - they cancelled my membership in November 2019. I spoke to a call centre agent last week who said I owed Discovery money (for the months I NEVER had medical aid), and they would only reinstate my medical once the amount is paid in full - pray do tell me where an unemployed person is to get the money. I have had to now re-apply for medical aid with them, and my daughter's chronic medication will not be covered for 12 months..... I think this is unacceptable, Discovery has got to big, and the lack of service and compassion from any of there staff is shocking. We, as your clients, pay every month for the services you provide, but when it comes to assisting/helping us, we might as well not even bother asking! There is no care, compassion or understanding!