NO COMPASSION

actually no stars. my husband was on Compassionate care since April, actual there was no compassion. They were virtually unresponsive to queries. My husband sadly passed away a week ago and I have been trying unsuccessfully since then to have him removed as main member and making myself main member. The call centre is useless. Long delays to answer frequent dropped calls and no help. There is nothing on the website that offers a form to complete and send in. At this terrible time I am at my wits end. Any solutions to this problem would be gratefully received.