RI
Razia I

1 reviews | Active since Mar 2015

09 Jun 2022, 10:31

No Communication with regard to co payment

Being on chronic care, medication that is covered by under this benefit is without co-payment is dictated by Discovery. I have been ordering the same medication for the past 18 months or more, I did not receive any communication that there is a co payment involved until the Pharmacy delivered the medication. The pharmacist queried this with Discovery and advised that patient must make co payment. This is not acceptable. Discovery dictates what medication to use not the patient.

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Replies (2)
Discovery Health
Discovery Health's reply09 Jun 2022, 11:10
Official
Dear Razia I
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply13 Jun 2022, 19:07
Official
Dear Razia I
We have been in touch with you to answer your comments and referred your query to the relevant department for further help. 

Regards
Discovery Health Servicing Team