No Communication to Client

Item: Discovery Health
Rating: 1

I had moved over to a more affordable Medical Aid and to my surprise I just received an SMS to inform me that my account has been listed with the ITC.

I have NO COMMUNICATION as to what the amount is owed or what it is for.

I am highly unhappy with regards to how this matter is handled and will go to the consumer protection if this is not rectified.

Helpful (0)

Replies (2)

Discovery Health's replyOfficial

23 Oct 2017, 13:58

Dear cindy-deysel

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's reply23 Oct 2017, 13:58

Official

Dear cindy-deysel

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.

Regards
Discovery Health Servicing Team

Discovery Health's replyOfficial

25 Oct 2017, 14:38

Dear cindy-deysel

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team

Discovery Health's reply25 Oct 2017, 14:38

Official

Dear cindy-deysel

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team