RD
Rosalind D
1 reviews | Active since Apr 2016
16 May 2020, 07:10
No communication on query/complaint
Discovery Health is not responding to query on unpaid hospital account after authorisation was given. All we receive is a reference number saying the query has been resolved but no email or phone call with explanation. How can a query/complaint be resolved with no communication with member?
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Replies (2)0
Replies (2)
Discovery Health's replyOfficial
18 May 2020, 08:21Dear Rosalind D
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's reply18 May 2020, 08:21
Official
Dear Rosalind D
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
Regards Discovery Health Servicing Team
Discovery Health's replyOfficial
18 May 2020, 09:13Dear Rosalind D We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team
Discovery Health Servicing Team
Discovery Health's reply18 May 2020, 09:13
Official
Dear Rosalind D We have been in touch with you to answer your comments. Regards
Discovery Health Servicing Team
Discovery Health Servicing Team