No communication NOTHING!!! Then a demanding SMS!! **** YOU

<p>So I had medical aid with my previous employer, resigned and cancelled my medical aid.</p> <p>Last debit fpr medical aid was end of March. The company advised that discovery will contact me and let me know what I must pay in if I owe anything from the savinf part. Fair enough, that I understand.</p> <p>Now.. since then till now I honestly forgot even cause I started my new job, had training, was up and down to JHB and things got a bit hectic..</p> <p>On Discovery, its not like they send you a statement NOTHING, not like you can log into your account and check your balance NOTHING.. You get blocked cause you are no longer with the medical aid.. BUT none of your ****ERS called me once or emailed me.. ***KAL..</p> <p>The last sms I got from you was the - Thursday 23 Feb at 1pm - About visting a netword gp <br />The last email I got from you - May 5 - About Your Apple Watch misses you!</p> <p>NOTHING before that sms or email about ""Please be advised your owing amount is ABC".. Again ***KAL from you ppl..</p> <p>Then BAM on the Monday 22 May I literally missed your call at 4:01pm from ********** - NO ONE CALLED BACK!! Usually when you ppl want to sell you some bull**** from Discovery they call you 3+ times right after each other.. I guess the accounts ppl just don't give a ****..</p> <p>Then the **** leaves me a VM talking **** fast about call blah blah blah open blah blah.. she talks so fast I had to listen to it again and again and AGAIN..</p> <p>Then prompts an automated sms saying - You have not responded to requests for payment. Please call discovery on .... urgently to avoid being blacklisted.</p> <p>AHHHH?? SORRY??? Blacklisted???? cause you NEVER called me or sent me a statement nothing?? then you wanna wake up. <br />ARE YOU PPL ****ED? OR SMOKING RATEX??? YOU ****ERS NEVER ONCE CALLED ME.. NO ONE ****ING TIME BEFORE THIS.<br />Then she prompts the automated email response as well saying the same thing..</p> <p>I don't the **** know who you hire, but yor customer service is ****.. I have worked in customer service, and our policy is 3 calls, then a sms and email is prompted.. Even if we call again 2 hrslater. We have to make sure we call 3 times that very day.</p> <p>I called the number, it does not have an option for accounts, just normal medical aid things. then its asks for my member number or ID. and then says you are not registered with us.. ARE YOU ****ERS SERIES!!</p> <p>I emailed to ask for a manager to call me, NO ONE CALLED.. I get another mail just with a statement..</p> <p>I sent an enquiry via your website to get a manager to call me ASAP, get a automated reply saying it has been sent to - Settlement Solutions..</p> <p>Uhm is that a third party collection department? cause you didnt contact me and decide to wake up..</p> <p>NOW!!! Isaid in the email, I have no prob paying the FULL AMOUNT NOW.. but I want a manager to call me and CONFIRM in writing and verbal (Since your calls are recorded) that I have not been listed. I am not going to go pay R80 to TransUnion just to see if you listed me.</p> <p>Once you confirm with me that I have not been listed as a late payer, or any ****ing thing on TransUnion. then I will make the payment on the phone with you even..</p> <p>BUT I will not have you list me as ANYTHING just cause YOU didn't do your JOBS.. You will not **** UP my credit rating!!</p> <p>If I have been listed then so help me GOD!! cause I will ****ing blow a fuse!! and you will HAVE IT REMOVED from my name..</p> <p>Ref# ********** 10</p>