No Communication.. No Progress

I am writing this review regarding my application for membership on your Keycare core plan. I have been trying to communicate and speak to new business now for almost a week, iphoning in just keeps me holding on and on, no consultant answers, i have e mailed all the documents required, i eventually got hold of a consultant informing me that the broker is not responding to my application ?? What nonsense is this ? I asked to speak with the broker, no telephone to connect, in the meantime, my application is just sitting somewhere in your system, when will this be attended to and be finalised is my question ? Who is dealing with this ? No one bothers to call, and further on there is absolutely no communication, i am left unsure and not knowing what is going on. Is there anyone at Discovery to push and complete this application and also communicate with me what is going on ??