1 reviews | Active since Jun 2013
NO COMMUNICATION JUST HANDED OVER
Good Day Discovery<br> <br> gonna just dive into this, 01/06/2014 was my last day off employment with Triplast cc who had I had resigned for and I was advised that they would no longer be paying my med aid for me any longer, however the Broker that they had used did not do that and triplast was still paying my med aid, I had contact discovery directly to query but you guys refused because I was not the guarantor off the account also my service providers submitted claims to you guys and your'll paid, eventually I managed to get a hold off my ex employer and get them then rectify the error as I was on my wifes med aid on bankmed.<br> <br> I'm Not very educated on these processes but if I was moving from one med aid to another with saving my savings balance should be transferred to bankmed??????<br> if there were monies due to discovery on my part could you guys off at least advised me directly there was no email sent to be beside newsletters. no sms, not even one call from discovery and you just hand me over really this seems as it was the broker who messed up here and I'm paying the price. and your'll had refused to help to cause I was not paying the med aid now yourll list me? <br> <br> Ombusdman??<br> <br>
Thank you for your comment.
Please accept my sincere apologies for the inconvenience caused by the miscommunication regarding the amount owing to the Scheme. As discussed you are aware of how the amount owing to the Scheme was created. We did generate letters that advised of this, and these letters were posted to you on four occasions. I confirmed that the normal process was not followed thereafter which resulted in us listing the debt. This is a rare occurrence that we are addressing internally.
Our Settlement Solution Team has made contact with you and a payment arrangement has been made. Communication has been sent to the external collection agency to close the file and delist you.
We are continuously improving our service delivery and hope that your future interactions with the Scheme are pleasurable.
Regards
Kevin
Thank you for your comment.
Please accept my sincere apologies for the inconvenience caused by the miscommunication regarding the amount owing to the Scheme. As discussed you are aware of how the amount owing to the Scheme was created. We did generate letters that advised of this, and these letters were posted to you on four occasions. I confirmed that the normal process was not followed thereafter which resulted in us listing the debt. This is a rare occurrence that we are addressing internally.
Our Settlement Solution Team has made contact with you and a payment arrangement has been made. Communication has been sent to the external collection agency to close the file and delist you.
We are continuously improving our service delivery and hope that your future interactions with the Scheme are pleasurable.
Regards
Kevin