eC
esther C
1 reviews | Active since Jul 2013
19 Mar 2015, 15:01
No communication and yet they want to list me
I have never been so upset in all my life. Discovery has to be the worst Medical Scheme ever!!!!! I left because they were not meeting my needs and then they later to
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Discovery Health's replyOfficial
24 Mar 2015, 09:02Hello misa02,
Thank you for your comment.
The Medical Savings Account (MSA) is a fixed amount that Discovery Health gives you at the beginning of the year for day-to-day medical expenses. You pay this amount back to us in 12 equal monthly instalments but, if necessary, you are free to use the whole amount at the beginning of the year to pay for valid medical expenses. The 12 instalments form part of your monthly contribution.
If you leave the Discovery Health Medical Scheme part-way through the year, we calculate how much of the MSA you have used and how much you have contributed to it. If you have used more from the account than what you have paid into the account, then you will need to pay the difference to us.
As discussed I investigated your query and confirmed that the listing was done correctly. I have sent you an email with further details on your query should you have any further concerns you may contact us directly.
I do understand that you are not satisfied with the outcome to your query however it is in line with the Scheme rules.
Kind regards
Jashvir
Thank you for your comment.
The Medical Savings Account (MSA) is a fixed amount that Discovery Health gives you at the beginning of the year for day-to-day medical expenses. You pay this amount back to us in 12 equal monthly instalments but, if necessary, you are free to use the whole amount at the beginning of the year to pay for valid medical expenses. The 12 instalments form part of your monthly contribution.
If you leave the Discovery Health Medical Scheme part-way through the year, we calculate how much of the MSA you have used and how much you have contributed to it. If you have used more from the account than what you have paid into the account, then you will need to pay the difference to us.
As discussed I investigated your query and confirmed that the listing was done correctly. I have sent you an email with further details on your query should you have any further concerns you may contact us directly.
I do understand that you are not satisfied with the outcome to your query however it is in line with the Scheme rules.
Kind regards
Jashvir
Discovery Health's reply24 Mar 2015, 09:02
Official
Hello misa02,
Thank you for your comment.
The Medical Savings Account (MSA) is a fixed amount that Discovery Health gives you at the beginning of the year for day-to-day medical expenses. You pay this amount back to us in 12 equal monthly instalments but, if necessary, you are free to use the whole amount at the beginning of the year to pay for valid medical expenses. The 12 instalments form part of your monthly contribution.
If you leave the Discovery Health Medical Scheme part-way through the year, we calculate how much of the MSA you have used and how much you have contributed to it. If you have used more from the account than what you have paid into the account, then you will need to pay the difference to us.
As discussed I investigated your query and confirmed that the listing was done correctly. I have sent you an email with further details on your query should you have any further concerns you may contact us directly.
I do understand that you are not satisfied with the outcome to your query however it is in line with the Scheme rules.
Kind regards
Jashvir
Thank you for your comment.
The Medical Savings Account (MSA) is a fixed amount that Discovery Health gives you at the beginning of the year for day-to-day medical expenses. You pay this amount back to us in 12 equal monthly instalments but, if necessary, you are free to use the whole amount at the beginning of the year to pay for valid medical expenses. The 12 instalments form part of your monthly contribution.
If you leave the Discovery Health Medical Scheme part-way through the year, we calculate how much of the MSA you have used and how much you have contributed to it. If you have used more from the account than what you have paid into the account, then you will need to pay the difference to us.
As discussed I investigated your query and confirmed that the listing was done correctly. I have sent you an email with further details on your query should you have any further concerns you may contact us directly.
I do understand that you are not satisfied with the outcome to your query however it is in line with the Scheme rules.
Kind regards
Jashvir