No communication

Good day Discovery.

I am very frustrated and irritated with the communication received from discovery during the past few days!

I received authorization for my procedure on 17 May 2023 The authorization number is #### for the procedure that took place on 30 June 2023.

No, I have received continues emails and phone calls from the hospital advising the medical aid declined the payment for the procedure and preapproval was received.

The procedure was booked long in advanced, and I confirmed telephonically also, and the person confirmed that the procedure will still be covered on 2 different occasions. (Called and confirmed on 22 June 2023 @ 15:15 also and the person also advised everything is still for the procedure to go ahead and be done!!

Utterly disgusted with the communication from discovery and the manner that are communicated internally and externally with customers or the lack there off.

This makes me as a customer very uncertain and weary of Discovery medical aid!

And to top it off to listed to voice prompts for 20min and being send from pillar to post is also most probably the most infuriating thing of discovery !!!!!!!!!!