NH
Nandi H

1 reviews | Active since Aug 2009

05 Jan 2016, 06:42

No communication

IN November 2015 I was requested to send documentation to the Veritication Department w.r.t. Members No *** and *** to prove that they are still scholars. This was done. Among the documentation was an affidavit, the forms completed and signed as requested plus letters from the school stating that they are scholars. There was no communication as to was this ok, was there something missing etc, nothing. <br> So was surprise to see that the membership amounts have been changed and I was not notified of this. <br> When I called I was told I needed a consent form. Am still waiting for the form to be emailed to me. IN the meantime the amount deducted from my account has placed me in a difficult situation financially and as a contractor I cannot afford that. SO question? Does Discovery want my business or not. I know its but a mere drop in the bucket but clearly they are not interested in that drop. I cannot do anything until they get off their lazy backside and do what they say they are suppose to do.<br> THANKS DISCOVERY - YOU ARE REALLY A \WONDERFUL SERVICE PROVIDER"(she said sarcastically)"""

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Replies (1)
Discovery Health
Discovery Health's reply08 Jan 2016, 15:43
Official
Hello nandi1,

Thank you for your comment.

I can confirm that you have been contacted and your query has been resolved.

I understand that this is not the answer that you were hoping for, and have given you the details for The Council for Medical Schemes, should you wish to take this matter further.

Regards
Fazeela