No communication

The Dr requested authorisation on Friday 16 October 2015 for hospital admission in a psychiatrist hospital but discovery requested 8 -16 hours of approval. Until today we are one who is calling for feedback with no success. Every time we call we get new excuses that requires additional hours. They have my email address and my contact number and on the same Friday I call and gave them the new number for my husband but they have excuses that they can't get hold of my husbandbut. Pathetic sservice by the call centre agents and discovery is just money making scheme who don't deliver in case of emergency or in times of help.