DT
Dahney T
1 reviews | Active since Mar 2009
23 Feb 2016, 10:10
No clue what customer service is
A couple of weeks ago I reported how since June 2015, I've been paying for a facility that I'm not getting any service for. Some \Lebo\" from Vitality called me & promised me that within 10 days I will be refunded all my money that Discovery was debiting from me without no service at all. Its over 3 weeks now Im still waiting. Its time I move to another company, Discocery is useless to me & worse than a government run institution. PATHETIC!!!"
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Discovery Health's replyOfficial
24 Feb 2016, 09:49Hello tsiana,
Thank you for your comment.
As discussed, we have withdrawn your Vitality from inception. I have requested that the refund be processed for the Vitality premiums. This will be processed in the next two working days.
I trust that our discussion has provided you with clarity regarding your query.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan
Thank you for your comment.
As discussed, we have withdrawn your Vitality from inception. I have requested that the refund be processed for the Vitality premiums. This will be processed in the next two working days.
I trust that our discussion has provided you with clarity regarding your query.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan
Discovery Health's reply24 Feb 2016, 09:49
Official
Hello tsiana,
Thank you for your comment.
As discussed, we have withdrawn your Vitality from inception. I have requested that the refund be processed for the Vitality premiums. This will be processed in the next two working days.
I trust that our discussion has provided you with clarity regarding your query.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan
Thank you for your comment.
As discussed, we have withdrawn your Vitality from inception. I have requested that the refund be processed for the Vitality premiums. This will be processed in the next two working days.
I trust that our discussion has provided you with clarity regarding your query.
Should you have any further queries that you may require assistance with, please do not hesitate to contact us directly.
Regards
Megan