No client service as i am only a number to you!

So i have called your wonderful call centre this week a few times this week. what a frustration!!!!! we have been informed to when you are admitted in hospital and any blood needs to be drawn you are only allowed to use Vermaak and Venote pathologists seeing that my husband had surgery and is using wafrin he was taken of his meds and now has to get his INR back to normal i called the call centre and spoke to Tumelo Buma call refrence number ********** 151, to ask if Discovery will allow us to use Lancet instead as they have been testing my husbands blood for many years and know his history of his INR, the consultant told me that he does not know where i get my information from as Discovery never had this rule before. Let me tell you i have spoke to diffrent unit managers at Eugene Marais Hospital and everyone confirmed that they are not allowed to use any other Pathologysts than Vermaak and venote I have never felt so frustrated with a consultant than speaking to Tumelo Buma, He has no Respect for his custormers and treat you as if you are a lier! PLEASE LISTEN TO THAT CALL. Yesterday i was contacted by Pam the Care coordenator from Discovery due to the fact that my husband needs special care she needs to arrange for him to be transfeered to a step down facility 20KM from my home!!!!! it told her that it is riduclous and i will not let me husband go to this facility if there is a Rehab facility in the hospital, she confirmed that the Rebab facility confirmed my husband is not fit for the centre , now seriousely., rehabs were created for paralized people as well as patients that suffered strokes ect, i requested Pam to please speak to the rehab again she sent an email and confirmed with them that they need to give feedback, The rehab came back to Pam and said we must retrain our Care worker?????? what!!!!!!!!!!!!!!then i told Pam i am going to log a complaint with the hospital she said fine i must call them and let her know. I called Pam this morning and ask if the medical aid is not prepared to just pay for the transfer from hospital to home, seeing htat you are prepared to move my husband with an ambulance 20km away from home and pay for a stepdown facility. I Asked Pam if she can assist me to arrange the authorisation and i was informed to get authorisation from your call centre i called the call centre spoke to Takai she confirmed that she will find out and assist me. this call was 30 minutes long and only to be told i must call Netcare 911 and speak to the Key account manager, i requested the number to call i was give 084 124 i informed the consultant that is ER 24 number and not Netcare the consultant did not know that and asked that i call 082911, i called the number spoke to Sefundo he asked me what am i talking about Discovery has to give me authorisation , i called the call centre again and spoke to some called Norma or something i asked her to please get a manager to call me, I had to hold on for 15 minutes and was told i will only be transfered to a manager once i tell her my story , i said no i am not repeating myself again i would like a manager then to call me back in an hours time, I did receive a missed call from someone but no message left to say who i should call or are they going to call back, i called at 11h15 and asked the consultant to please ask the manager that tried to call me call me again, it is more than 2 hours later i still have not received a call, Can a competent manager call me!!!!!!!!!!!!!!!!!!!