No cliënt service

So you phone me back almost instantly after the online application. I had to confirm with my financé on a few things before we could make a calculated decision. I asked you to phone me back within a day or two. I asked a question via e-mail where I received the quote from. NO reply. You phoned back the next day. I couldn't answer. NEVER received a call from you again. I have send about two e-mails again, also asking if you cannot for whatever reason get through to my phone, at least mail me! No reply. If my queries, after I joined your medical aid, ends up like this. I don't think I will be joining Discovery Medical Aid... This is pathetic...