No chronic medication

I received my chronic medication script almost a month ago and forwarded it to Discovery. I asked to be informed once it has been captured so that I may order. I sent the script again from my work e-mail address, but never received a reply. I even asked my broker to intervene, apparently with no success. I found out yesterday on my home e-mail address that the script has been approved and wanted to order medicine today. The voice recognition system couldn't identify me and I held for probably another 10 minutes when the call was abruptly ended by Discovery. I request that Discovery makes contact with me so that I may order my chronic medication. Thank you