ME
Marcel E

1 reviews | Active since Dec 2011

09 Jun 2016, 07:29

no change of details after numerous requests

<p>Our daughter was born in Jan 2016 and we sent her birth cert through to Discovery. Up to date her surname is still spelled incorrectly. We have contacted Discovery numerous times to rectify this. This morning I phone again only to hear that they can't find the birth certificate on their system... I have sent it through again now and requested Discovery to rectify her surname AGAIN!! How many times do we have to waste time making calls to Discovery just for a error from your side? If this is not rectified URGENTLY we will take our money somewhere else and get a Medical Aid that can assist us better.</p>

0
Replies (2)
Discovery Health
Discovery Health's reply09 Jun 2016, 07:44
Official

Dear Mbfn

We’re sorry to hear you’re dissatisfied. Please give us a chance to look into your query and we’ll be in touch soon.

Regards
Discovery Health Servicing

Discovery Health
Discovery Health's reply13 Jun 2016, 11:19
Official

Dear mbfn

Thank you for speaking to me today. We've confirmed that your query has been resolved. Please contact us if you require any further assistance.

Regards
Sirgree