No Certain About Every Second Question I Asked
I contacted Discovery Health 29 March 2016 @ 12:30 to follow up on when I will receive delivery of my cards, only to find that the card was dispatched to the incorrect address I then asked Mesh Naidoo to arrange for delivery address to be changed and she then advised me that it will take me approx 6weeks for me to get the cards. I have been dealing with Portia Moen from Aon Herwitt who has been more helpful than the discovery health agent.<br> The Nerve that Mesh Naidoo had to still argue with me and ask me why am i going to put her name on hello peter and tried to start up a argument with, I then advised her that I am the client and it is her job to educate me on things that I''m not aware of and all i got from her was I''M UNCERTAIN ABOUT THIS AND UNCERTAIN ABOUT THAT. ONE OF THE QUESTIONS I ASKED WAS THAT IN CASE OF AN EMERGENCY AND I DO NOT HAVE MY MEMBERSHIP CERTIFICATE ON ME WILL I DIE IN THE RECEPTION AREA BECAUSE OF NOT HAVING MY CERTIFICATE AND EVEN THIS SHE WAS UNCERTAIN ABOUT.<br> <br> I REFUSE TO WAIT 6 WEEKS FOR MY CARDS TO BE DELIVERED I REQUESTED THAT MY APPLICATION BE EFFECTIVE FROM THE 1 APRIL 2016 AND I REQUEST THAT I HAVE MY CARDS BY THEN NOT 6WEEKS AFTER.
Thank you for your comment.
We are truly sorry for the manner in which your query was handled. Discovery Health holds an utmost commitment to service excellence and regard any deviance of this standard as most serious. Please rest assured that we have addressed the matter with the management in the relevant department to ensure that this does not happen to you or anyone else in future. We can confirm that you will receive your membership cards within two working days. Should you require any further assistance please feel free to contact us on ***or email us on ***
Regards
Norman
Thank you for your comment.
We are truly sorry for the manner in which your query was handled. Discovery Health holds an utmost commitment to service excellence and regard any deviance of this standard as most serious. Please rest assured that we have addressed the matter with the management in the relevant department to ensure that this does not happen to you or anyone else in future. We can confirm that you will receive your membership cards within two working days. Should you require any further assistance please feel free to contact us on ***or email us on ***
Regards
Norman
