Hellopeter
Share Your Experience

1 reviews | Active since Sept 2012

13 Oct 2020, 19:59

No cash backs two months waiting

I have waited two months for cash back to be paid to me

The issue has been escalated and acknowledged numerous times

Vitality is literally lying to me saying that TFG have not sent them the invoices applicable

I find this to be a rediculous situation given that can easily address manually given I have forwarded them the very invoices from my account showing the purchases

I am extremely angered it’s a never ending Spate of bad service when it comes to cash back promos and benefits not being upheld

Vitality lack integrity and don’t care about clients

Two cash back cycles in a row and I have not been paid the 1200 rand owed to me

0
Replies (4)
Discovery Health
Discovery Health's reply14 Oct 2020, 07:07
Official
Dear tyler

We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible. 

Regards Discovery Health Servicing Team

Discovery Health
Discovery Health's reply14 Oct 2020, 11:16
Official
Dear tyler

We contacted you to discuss your concerns.

Regards Discovery Health Servicing Team

's update18 Oct 2020, 18:39
Reviewer Update
What do you mean you contacted me ???????

You call a email stating the exact same thing you ve been saying for two months is contact

You haven’t had the common decency to call me personally you have not actually done anything this is absolutely pathetic service you owe me money where is it ??????? I will be sharing this with the consumer protection ombudsman and highlight you through Wendy Knowler at consumer watch TWO MONTHS HAVE PASSED YOU HAVE NO EXCUSE
's update19 Oct 2020, 19:26
Reviewer Update
And yet another week has passed

I’m shocked and disgusted by Discovery

Pathetic company truly