JP
Jop P

1 reviews | Active since Feb 2017

31 Oct 2023, 21:45

No-care culture surfacing at Discovery

Once again Discovery disappointed. Gave another chance to show their worth and yet again they failed. Customer service lady promised feedback in 5 working days. Yet so silent you can hear a pin drop and hear the cash dumping into their fault. This is the extent of SA’s biggest medical aid’s no-care culture coming to surface. As long as you pay you are the best member but heaven forbid you get I’ll!

0
Replies (2)
Discovery Health
Discovery Health's reply01 Nov 2023, 07:00
Official
Dear Jop P

 We’ve noted your concerns and we’re investigating the matter. We’ll contact you with feedback as soon as possible.
 
Regards
Discovery Health Servicing Team
Discovery Health
Discovery Health's reply01 Nov 2023, 15:42
Official
Dear Jop P

We have been in touch with you to answer your comments.

Regards
Discovery Health Servicing Team