NO CARE AT ALL FROM DISCOVERY

I am very angry with discovery made me stay on a call for an hour and odd minutes to be told that they will not approve the letter of motivation which they asked my gp to send as the medication she prescribed was not on the formulary list, she did as requested however discovery said after a long wait they will not approve I mean if they knew from the get go what make me go through all the trouble. Darren whom I spoke with today searched and searched for the initial email and I tried sending a couple of those emails with no acknowledgement from discovery I have been having issues with my medical aid I still need to go for an MRI which they refused me my injury is not healing because my Orthopedic who attended to me while I was in hospital did not know what to do for me because the XRAYs taken did not show them the desired results this scheme is full of surprises and you always get conflicting information I went to the hospital on the discovery network and was advised that I can have the MRI imaging as long as it is within the 45 day period I tried my best to get it unfortunately I am not getting any better because no one seems to KNOW WHAT THEY MUST DO FOR ME AS THEIR CLIENT AT DISCOVERY I AM BEYOND FRUSTRATED AFTER TODAY. I spoke with ABIGAIL FROM ESCALATIONS DEPARTMENT.