No Card-No Care for good service.

I have been waiting for a Medical Aid card since April 2020. I have to call Discovery on a Month to Month Basis just to get a Card which I do not have. I am promised at all times that I will get it, I have changed ,my delivery address a million times and I have still not received the card....I am told I can use my electronic card on my phone, What happens if my phone is off or lost and I am in need of the Card. Very horrible Service with no care-All they do is make promises and never results. I have been told my issue is escalated even now i have not been called to check if my query is sorted