No callback

A few months ago a complaint was lodged against discovery due to not paying out medical claims, due to so called documents being unclear.Once again Same issue.The app is absolutely useless and the agents seem not to be able to trace what claims were submitted .I requested that Zama log a call with the claims department last week Wednesday and to date no call.. simply hate speaking to Discovery it's most frustrating to having to speak to you when it comes to claims. Per month an average of R9000 is spent on medical aid and this is the type of service that is given.I request for a call back!