No Better Than a Government Department!

Disgusted.

I am trying to find out where I can claim a dental checkup for Vitality points. Tried calling 0*** yesterday and today. The IVR menus are so tedious and prompt messages never end. Eventually when I push an option, I either end up at the wrong place or I am on hold, then cut off with the message "The number you've dialled has been disconnected or is no longer in service".

Your Twitter response is also seriously lacking. No reply there either.

Why on earth do I stay with you? I pay you money, I use the gym. I don't claim from you. Now when I need something simple, you're not there to assist? What if I did need something important?

Get your act together. There is no way I would accept such service being given by my company to my clients!