1 reviews | Active since Jul 2021
No Benefit Under Chronic Illness Benefit.
I never thought it would come to this but where does one turn to when trying resolve an issue directly with your medical scheme has become impossible to do. Now, having read so many reviews from other members experiencing the same frustrations, I no longer feel alone in my plight. I to have tried the direct channels only to be ignored, disregarded or met with total indifference with absolutely zero interest from anyone to assist with my query. Automated responses and A.I bots do not help either.
My issue is that I have approval for a Chronic Illness Benefit and yet cover under this benefit is being refused or withheld. To date, all treatment, including medication, is still being paid from my Medical Savings Account which is fast being depleted. What is the point of approving the benefit if there is no benefit given ?
Sadly, I don't think that airing my grievance here is going to make any difference as after all, we are only dissatisfied members, not important in the bigger picture !
The "our way or the highway" tactic has now been deployed and in short, it seems there will be no benefit given for medication under the Chronic Illness Benefit, despite the prescription having been submitted and approved. This is contrary to all the information Discovery provides on the topic and what the Chronic Illness Benefit purports to be.
Without even the courtesy of an explanation, I cannot accept this.
The "our way or the highway" tactic has now been deployed and in short, it seems there will be no benefit given for medication under the Chronic Illness Benefit, despite the prescription having been submitted and approved. This is contrary to all the information Discovery provides on the topic and what the Chronic Illness Benefit purports to be.
Without even the courtesy of an explanation, I cannot accept this.