LN
Lehan N
1 reviews | Active since Feb 2012
19 Aug 2015, 13:04
No authorisation for admission
Hours later and still no authorisation for admission<br> <br> What is taking so long. A person could loose they life waiting for authorisation.
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Replies (1)
Discovery Health's replyOfficial
03 Sept 2015, 10:26Hello Lehan,
Thank you for your comment
When a member joins the Scheme, we process the application according to the information disclosed on the application. Once your membership is activated and we receive a request for either in or out of hospital authorisation within a certain period of time our system will automatically pend the request. We will then request further clinical information from your provider. This process is necessary to ascertain whether there was any pre-existing conditions of which we were not aware.
Based on the feedback received from your doctor, we have confirmed the decision on your authorisation as telephonically discussed.
Should have any further questions regarding this decision, please contact our Standards Team directly.
Regards
Dimakatso
Thank you for your comment
When a member joins the Scheme, we process the application according to the information disclosed on the application. Once your membership is activated and we receive a request for either in or out of hospital authorisation within a certain period of time our system will automatically pend the request. We will then request further clinical information from your provider. This process is necessary to ascertain whether there was any pre-existing conditions of which we were not aware.
Based on the feedback received from your doctor, we have confirmed the decision on your authorisation as telephonically discussed.
Should have any further questions regarding this decision, please contact our Standards Team directly.
Regards
Dimakatso
Discovery Health's reply03 Sept 2015, 10:26
Official
Hello Lehan,
Thank you for your comment
When a member joins the Scheme, we process the application according to the information disclosed on the application. Once your membership is activated and we receive a request for either in or out of hospital authorisation within a certain period of time our system will automatically pend the request. We will then request further clinical information from your provider. This process is necessary to ascertain whether there was any pre-existing conditions of which we were not aware.
Based on the feedback received from your doctor, we have confirmed the decision on your authorisation as telephonically discussed.
Should have any further questions regarding this decision, please contact our Standards Team directly.
Regards
Dimakatso
Thank you for your comment
When a member joins the Scheme, we process the application according to the information disclosed on the application. Once your membership is activated and we receive a request for either in or out of hospital authorisation within a certain period of time our system will automatically pend the request. We will then request further clinical information from your provider. This process is necessary to ascertain whether there was any pre-existing conditions of which we were not aware.
Based on the feedback received from your doctor, we have confirmed the decision on your authorisation as telephonically discussed.
Should have any further questions regarding this decision, please contact our Standards Team directly.
Regards
Dimakatso